Refund policy

Return & Refund Policy

Hardgrave & Co., LLC
Last updated: February 20, 2026

We want you to love your Hardgrave & Co. brush. If for any reason you are not satisfied with your purchase, please review our return and refund guidelines below.

Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return:

Items must be unused, unwashed, and in original condition
Items must be returned in original packaging
Proof of purchase is required

Due to hygiene considerations, we cannot accept returns for products that have been visibly used, damaged after delivery, or returned without original packaging.

To initiate a return, contact us at:
support@hardgraveco.com

Please include your order number and reason for return.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the item and packaging. We will replace the item or issue a full refund, including return shipping if applicable.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please return the original item and place a new order.

Non-Returnable Items

The following items are not eligible for return:

Final sale items
Gift cards
Items marked as non-returnable
Products damaged due to misuse or improper care

Order Cancellations

Please refer to our Purchase Options Cancellation Policy for cancellation eligibility before shipping.

International Orders

At this time, Hardgrave & Co. only ships within the United States. If international shipping becomes available, return shipping and duties will be the responsibility of the customer unless otherwise required by law.