Terms of service

Terms of Service (Hardgrave & Co.)

Last updated: February 20, 2026

These Terms of Service (“Terms”) govern your access to and use of the Hardgrave & Co., LLC website located at hardgraveco.com (the “Site”), including any purchases made through the Site. The Site is operated by Hardgrave & Co., LLC (“Hardgrave & Co.,” “we,” “us,” or “our”).

By accessing the Site, using any of our services, or purchasing any products, you agree to be bound by these Terms. If you do not agree, do not use the Site.

1) Eligibility

You must be at least the age of majority in your state/province of residence to use the Site and make purchases. By using the Site, you represent that you meet this requirement.

2) Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top indicates when changes were posted. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

3) Privacy

Your use of the Site is also subject to our Privacy Policy. Please review it to understand how we collect, use, and share information.

4) Products, Content, and Availability

We strive to display product information (including colors, materials, images, descriptions, and pricing) as accurately as possible. However:

Colors and product appearance may vary by device and screen settings.
Product availability is not guaranteed and may change without notice.
We may limit quantities purchased per order, per person, or per household.

We reserve the right to discontinue or modify products, packaging, and pricing at any time.

5) Orders and Acceptance

When you place an order, you are making an offer to purchase. We may accept or decline your order for any reason, including suspected fraud, errors in pricing or availability, or issues with payment authorization.

An order is not considered accepted until we confirm shipment (or otherwise explicitly confirm acceptance). We may cancel all or part of an order and issue a refund if necessary.

6) Pricing, Taxes, and Promotions

Prices are shown in U.S. dollars unless otherwise stated. Taxes and shipping charges (if applicable) are calculated at checkout.

Promotions, discount codes, and limited-time offers may be subject to additional terms and may be modified or ended at any time.

7) Shipping and Delivery

Shipping timelines shown on the Site are estimates, not guarantees. Once we transfer a package to the carrier, delivery timing is controlled by the carrier.

Risk of loss and title pass to you upon our delivery of the product to the carrier, to the extent permitted by law.

If a package is marked delivered but you cannot locate it, please contact the carrier and notify us promptly so we can assist.

8) Returns, Exchanges, and Refunds

Returns and refunds are governed by our Returns Policy (and any other policies posted on the Site). Please review those policies before purchasing.

If you believe you received a defective or incorrect item, contact us promptly at support@hardgraveco.com with your order number and photos (where helpful).

9) Subscription or Recurring Purchases (If Applicable)

If we offer subscriptions or recurring billing in the future, additional terms may apply and will be presented at checkout.

10) User Content (Reviews, Comments, Submissions)

If you submit reviews, comments, photos, or other content (“User Content”):

You represent you have the rights needed to submit it.
You grant Hardgrave & Co. a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and create derivative works from your User Content for marketing and business purposes, subject to our Privacy Policy.
You agree not to submit unlawful, infringing, misleading, or harmful content.

We may remove User Content at our discretion.

11) Acceptable Use

You agree not to:

Use the Site for unlawful purposes or in violation of any regulations.
Attempt to gain unauthorized access to systems, accounts, or data.
Interfere with Site operation (e.g., malware, scraping that burdens systems, denial-of-service attempts).
Misrepresent your identity or submit fraudulent information.

We may suspend or terminate access for violations.

12) Intellectual Property

The Site and its content—including text, graphics, logos, product designs (to the extent protected), images, and software—are owned by Hardgrave & Co., LLC or its licensors and protected by intellectual property laws.

You may not use our trademarks or content without our prior written permission, except as permitted by law.

13) Third-Party Services and Links

The Site may include links to third-party websites or use third-party services (e.g., payment processors, analytics). We are not responsible for third-party content, policies, or practices. Your use of third-party services is governed by their terms.

14) Health and Safety Disclaimer (Hair & Scalp Sensitivity)

Our products are intended for general grooming use. Individual results may vary. If you have medical concerns, scalp conditions, allergies, or sensory sensitivities, consider consulting a qualified professional. Discontinue use if irritation or discomfort occurs.

Nothing on the Site is medical advice.

15) Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Some jurisdictions do not allow limitations on implied warranties, so some of the above may not apply to you.

16) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HARDGRAVE & CO., LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PRODUCTS.

IN NO EVENT WILL HARDGRAVE & CO., LLC’S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM, OR $100, WHICHEVER IS GREATER, EXCEPT WHERE PROHIBITED BY LAW.

17) Indemnification

You agree to indemnify and hold harmless Hardgrave & Co., LLC and its officers, directors, employees, and agents from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the Site.

18) Dispute Resolution and Governing Law

Governing Law. These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Informal Resolution First. Before filing a claim, you agree to contact us at support@hardgraveco.com and attempt to resolve the dispute informally.

Arbitration

Binding Arbitration. If we cannot resolve a dispute informally, any dispute arising out of or relating to these Terms, the Site, or products will be resolved by binding arbitration administered by [AAA/JAMS] under its applicable rules. Arbitration will take place in Cobb, GA, unless we agree otherwise. You and Hardgrave & Co., LLC waive the right to a jury trial and to participate in a class action.

Class Action Waiver. Disputes must be brought on an individual basis only.

19) Electronic Communications

By using the Site or contacting us electronically, you consent to receive communications from us electronically, and you agree that such communications satisfy legal requirements for written communications.

20) Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

21) Entire Agreement

These Terms, along with our Privacy Policy and Returns Policy, constitute the entire agreement between you and Hardgrave & Co., LLC regarding the Site and purchases.